“The Support Agent was great to work with and replied with great knowledge of the system. They were able to point us to the type of function we should use AND how to best use the results being returned to validate the address entered by the users”
DataTools products are purchased on a monthly or annual license. The license includes the use of the software, all data updates and unlimited support.
Where others might lock you into long contracts, with lots of promises and no incentive to deliver them. At DataTools we are different. When it’s time to renew, if we haven’t delivered on our promises or you haven’t been completely satisfied with our service, you’re free to go. No lock-in contracts, no notice periods, and no convoluted terms and conditions.
So, for DataTools to keep you as a customer, we work harder to look after you. We’re motivated to deliver on what we promise so we can continue to service you for many years to come.
DataTools amazing customer retention rates are no accident. It is our dedication to delivering on our commitments that keep customers subscribing to our software, year on year.
Good, honest service is what we believe in at DataTools.
Unlimited free technical support
We are committed to helping our customers get the most from their software.
OUR CUSTOMER SUPPORT FEEDBACK SPEAKS VOLUMES…
“The whole DataTools team provide exceptional service, they have consistently provided excellent support over the years”
“DataTools Support provided us very good service. The technician found the problem and helped us resolve the issue in no time”
“You have a great Support Team. They understood how critical my situation was and didn’t disconnect until it was resolved”
“My Support Agent was so patient and extremely good at explaining how to fix my issue. Thank you for the great customer service once again”
“DataTools have always provided a dependable and reliable service and the team clearly shows that. I guess that’s why we’ve been with them for all these years and haven’t looked back”
“DataTools Support was excellent. The job we were working on was urgent, so your excellent and prompt service was very much appreciated”
“DataTools Technical Support displayed a high level of involvement in providing resolution to the issue, high level of technical skills and exceptionally good customer service skills. We are very pleased with the quality of support that was provided”
“The DataTools Support specialist was absolutely brilliant, she was professional, explained everything and was happy to help even after I called 7 times. I’m looking forward to working with her again if we have any questions. Thanks!”
“Lovely and friendly staff. DataTools do more than just take an order, they followed up to make sure everything is working as expected. Great!”
“Answers provided by support were very clear and to the point. Issues that could have taken hours to resolve, got rectified within minutes with the help I received. Excellent job and keep up the great work!”
“The DataTools Support Team was very helpful, professional and efficient, they helped us achieve a business critical timeline with a successful outcome. The Team should be commended! Thank you for all your efforts”