Need Help?

We are committed to helping customers get the most from their software.

At DataTools we are dedicated to making sure that our customers get the most from their DataTools software. We back our commitment by including unlimited quality support via phone, email, web chat and (if required) remote access with all our software. It covers any problems you have with installing or using the software.

All support is supplied by highly qualified data quality specialists and is available between 9am to 5pm Monday to Friday (Sydney time).

  • Let's Talk

    Use the “Quick Question” option at the bottom right of any web page to chat with us. If we’re not in the office – you can leave us a message and we will get back to you on the next business day.

  • Remote Support

    Do you need help and would like us to access your computer? Call DataTools to book in your remote support session.

    Click here to access the software
  • Assist

    Looking for walkthroughs or articles to help you work out your software problem?

    Click here to head over to our Assist area
  • Contact Us

    Looking for our phone number, email or contact us form?

    Click here for our Contact Us information
  • Software Updates

    With a DataTools software subscription you never have to worry about purchasing future upgrades as they are all included in your subscription. The DataTools software is always being updated to further enhance its features.

  • My Account

    Use Kleber or Express Capture? Your My Account area provides information such as your profile details, notifications, subscription details, and usage information.

  • Service Status Page

    Provides real time information on the current status of Kleber, Correct Address+ and Express Capture cloud services along with notifications regarding updates, incidents etc.

  • Missing Address Enquiries

    If you find an address that you believe is missing from the Australian or New Zealand PAF, DataTools can investigate the address further with the local postal authority.

DataTools also constantly adds new features suggested by users that have been submitted via suggestions@datatools.com.au. Add yours to the list by emailing us today!

Software Subscription

We are so dedicated to giving great software and service that we do not require our users to be signed up to any long term contracts. When you purchase a DataTools Software product everything required by the software is included with no extra costs. This includes the software and data file updates as well as unlimited support. When it’s time to renew, if you decide you would like to continue with the software and service, all you need to do is simply resubscribe. Otherwise you can end the subscription with no hassles.

Software Support by DataTools

DataTools supports the following products:

  • DataTools branded cloud services such as Kleber, Correct Address+ and Express Capture
  • DataTools branded desktop products such as Twins, File Processing Command (FPC), Rapid Addressing Tool, Batch Addressing Tool, Data Quality Objects (API), Litmus and Pigeon Returns Management.
  • DataBlue branded products such as AVM and QX.
  • Acxiom Australia branded products such as PafLink and Address Tune.