Support Centre

We are committed to helping customers get the most from their software.

Need Help?

At DataTools we are dedicated to making sure that our customers get the most from their DataTools software. We back our commitment by including unlimited quality support via phone, email, web chat and (if required) remote access with all our software. It covers any problems you have with installing or using the software.

All support is supplied by highly qualified data quality specialists and is available between 9am to 5pm Monday to Friday (Sydney time).

Let’s Talk

Use the “Quick Question” option at the bottom right of any web page to chat with us. If we’re not in the office – you can leave us a message and we will get back to you on the next business day.

Remote Support

Do you need help and would like us to access your computer? Call DataTools to book in your remote support session.

Assist

Looking for walkthroughs or articles to help you work out your software problem?

Contact Us

Looking for our phone number, email or contact us form?

Software Updates

With a DataTools software subscription you never have to worry about purchasing future upgrades as they are all included in your subscription. The DataTools software is always being updated to further enhance its features.

Service Status Page

Provides real time information on
the current status of Kleber, Correct
Address+ and Express Capture
cloud services along with
notifications regarding updates,
incidents etc.

Missing Address Enquiries

If you find an address that you
believe is missing from the
Australian or New Zealand PAF,
DataTools can investigate the
address further with the local postal
authority.

My Account

Use Kleber or Express Capture?

Your My Account area provides information such as your profile details, notifications, subscription details, and usage information.

DataTools also constantly adds new features suggested by users that have been submitted via suggestions@datatools.com.au.

Add yours to the list by emailing us today!

Software Subscription

We are so dedicated to giving great software and service that we do not require our users to be signed up to any long term contracts. When you purchase a DataTools Software product everything required by the
software is included with no extra costs. This includes the software and data file updates as well as unlimited support. When it’s time to renew, if you decide you would like to continue with the software and service, all you need to do is simply resubscribe. Otherwise you can end the subscription with no hassles.

Software Support by DataTools

DataTools supports the following products:
– DataTools branded cloud services such as Kleber, Correct Address+ and Express Capture
– DataTools branded desktop products such as Twins, File Processing Command (FPC), Rapid
Addressing Tool, Batch Addressing Tool, Data Quality Objects (API), Litmus and Pigeon Returns Management.
– DataBlue branded products such as AVM and QX.
– Acxiom Australia branded products such as PafLink and Address Tune.

PRODUCTS

Address Validation

Format, clean, repair and verify addresses with 100% accuracy

Address Capture

Capture addresses more accurately, faster and with less effort

Email Validation

Check and validate email addresses in real time

Phone Validation

Check and validate landline or mobile number in real time

Professional Mailing Solutions

Easy to use point and click, to integrated solutions

Australian Address Lists

Australia’s Premier Source for
Up-to-Date Address List Data

FEATURES

Human Touch

AI to read and understand addresses

More Data Sources

Use Australian, New Zealand and International data sets to get accurate addresses

Bulletproof Security

Ensure data is secure in every way possible

Simple Implementation

Use webservice and easy to use APIs for Address, Phone, Email and Geocoding

Reliability

Consistent, predictable, scalable and more...

PRODUCTS

Address Validation

Format, clean, repair and verify addresses with 100% accuracy

Phone Validation

Check and validate landline or mobile number in real time

Email Validation

Check and validate email addresses in real time

Address Capture

Capture addresses more accurately, faster and with less effort

Professional Mailing Solutions

Easy to use point and click, to integrated solutions

Australian Address Lists

Easy to use, address lists from anywhere in Australia

FEATURES

Support Centre

Need Help?

Let’s Talk

Remote Support

Assist

Contact Us

Software Updates

Service Status Page

Missing Address Enquiries

My Account

Software Subscription

Software Support by DataTools

PRODUCTS

Address Validation

Format, clean, repair and verify addresses with 100% accuracy

Address Capture

Capture addresses more accurately, faster and with less effort

Email Validation

Check and validate email addresses in real time

Phone Validation

Check and validate landline or mobile number in real time

Professional Mailing Solutions

Easy to use point and click, to integrated solutions

Australian Address Lists

Australia’s Premier Source for Up-to-Date Address List Data

FEATURES

Human Touch

AI to read and understand addresses​

More Data Sources

Use Australian, New Zealand and International data sets to get accurate addresses

Bulletproof Security

Ensure data is secure in every way possible

Simple Implementation

Use webservice and easy to use APIs for Address, Phone, Email and Geocoding

Reliability

Consistent, predictable, scalable and more...

Address Validation

Format, clean, repair and verify addresses with 100% accuracy

Phone Validation

Check and validate landline or mobile number in real time

Email Validation

Check and validate email addresses in real time

Address Capture

Capture addresses more accurately, faster and with less effort

Professional Mailing Solutions

Easy to use point and click, to integrated solutions

Australian Address Lists

Easy to use, address lists from anywhere in Australia

Human Touch

AI to read and understand addresses​

Bulletproof Security

Ensure data is secure in every way possible

Reliability

Consistent, predictable, scalable and more...

More Data Sources

Use Australian, New Zealand and International data sets to get accurate addresses

Simple Implementation

Use webservice and easy to use APIs for Address, Phone, Email and Geocoding

02 9687 4666

info@datatools.com.au

Corporate Address Office 310, Level 3, 20a Lexington Dr Bella Vista 2153

SOLUTIONS

USEFUL LINKS

NEWSROOM

ADDRESS LISTS

SOLUTIONS

USEFUL LINKS

NEWSROOM

ADDRESS LISTS

SOLUTIONS

USEFUL LINKS

NEWSROOM

ADDRESS LISTS

Address Validation

Format, clean, repair and verify addresses with 100% accuracy​

Address Capture

Capture addresses more accurately, faster and with less effort​

Email Validation

Check and validate email addresses in real time​

Phone Validation

Australia’s Premier Source for
Up-to-Date Address List Data

AI to read and understand addresses

AI to read and understand addresses

Corporate Address
Office 310, Level 3,
20a Lexington Dr
Bella Vista 2153

Format, clean, repair and verify addresses with 100% accuracy

Capture addresses more accurately, faster and with less effort

Check and validate email addresses in real time

Easy to use point and click, to integrated solutions

AI to read and understand addresses