Address Capture
DataTools’ address capture technology increases efficiency by streamlining address entry, whether that’s online during checkout, at POS or within a CRM. This technology also ensures that accurate data is submitted at the front-end thus minimising downstream issues. Improving not only the quality of your address data captured but also the user experience by shortening data-entry time.
Address Verification
DataTools advanced ‘Human Touch’ logic enables batches of existing address data to be cleansed in real-time with no human interaction required.
The Human Touch™ logic will take the full address and intelligently make sense of information in the same intuitive way a human would.
With the inclusion of intelligent location awareness, fuzzy logic, phonetic, bordering localities and many other methodologies, DataTools is able to deliver the most advance address quality solution available.
Presenting suggestions does dramatically improve the quality of the addresses found – but people make mistakes that change what is suggested or stops suggestions altogether! This results in 10 to 15% of addresses being entered with errors.
But DataTools doesn’t stop here…
Artificial Intelligence
How? There are three scenarios when it comes to address entry:
User starts typing an address correctly, suggestions come up and the appropriate address is selected – a totally straightforward process.
User starts typing address and makes a basic typo. The inbuilt fuzziness of our predictive logic allows for basic misspellings so it can continue to provide the relevant suggestions and the appropriate address is selected.
Lastly, the user starts typing the address, making multiple errors that stops the suggestions (or they refuse to select a suggestion). In this instance we recommend allowing the user to input their version of the address. This is where the unique DataTools Human Touch™ approach comes into play.
DataTools Human Touch™ logic takes the full address as entered by the user and intelligently makes sense of information in the same intuitive way a human would. Cleansing the address, verifying it and repairing it, giving you the best data quality available.
Predictive logic that allows for user misspellings and understands the different ways an address might be entered. Fuzziness built in.
For users who choose to use the suburb next door to the one they live in (because it’s slightly more up-market) or adding “Vale” or “Heights” to make their suburb sound grander than it is.
For the user who makes too many mistakes, or decides refuses not to select from suggestions.
Sometimes it’s not the user but a browser that insists it knows better. Features like AutoFill often make mistakes or help a user enter their incorrect address even faster. Not to worry, DataTools has it covered.
WE CALL IT
It delivers up to 10% fewer exceptions
With 10% fewer
manual verifications
Chad H
“Now in my 8th year with DataTools I can highly recommend both DataTools the software programme and the customer
service team. DataTools is easy to use and the customer service team are approachable and always available to help
answer queries and resolve issues. Thank you to the team at DataTools!”
Tony C
“The Support Agent was great to work with and replied with great knowledge of the system. They were able to point us to the type of function we should use AND how to best use the results being returned to validate the address entered by the users”
Isana C
“The whole DataTools team provide exceptional service, they have consistently provided excellent support over the years”
Shravan K
“DataTools Support provided us very good service. The technician found the problem and helped us resolve the issue in no time”
Tarek I
“You have a great Support Team. They understood how critical my situation was and didn’t disconnect until it was resolved”
Moira W
“My Support Agent was so patient and extremely good at explaining how to fix my issue. Thank you for the great customer service once again”
Robert G
“DataTools have always provided a dependable and reliable service and the team clearly shows that. I guess that’s why we’ve been with them for all these years and haven’t looked back”
David T
“DataTools Support was excellent. The job we were working on was urgent, so your excellent and prompt service was very much appreciated”
Marek B
“DataTools Technical Support displayed a high level of involvement in providing resolution to the issue, high level of technical skills and exceptionally good customer service skills. We are very pleased with the quality of support that was provided”
David G
“The DataTools Support specialist was absolutely brilliant, she was professional, explained everything and was happy to help even after I called 7 times. I’m looking forward to working with her again if we have any questions. Thanks!”
Steve D
“Lovely and friendly staff. DataTools do more than just take an order, they followed up to make sure everything is working as expected. Great!”
Sina M
“Answers provided by support were very clear and to the point. Issues that could have taken hours to resolve, got rectified within minutes with the help I received. Excellent job and keep up the great work!”
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Copyright © DataTools Pty Ltd. All Rights Reserved. Privacy Policy | Modern Slavery Statement | Terms & Conditions
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Copyright © DataTools Pty Ltd. All Rights Reserved. Privacy Policy | Modern Slavery Statement | Terms & Conditions
Copyright © DataTools Pty Ltd. All Rights Reserved. Privacy Policy | Modern Slavery Statement | Terms & Conditions