Support Centre
We are committed to helping customers get the most from their software.
Need Help?
We are dedicated to making sure that our customers get the most from their software. We back our commitment by including unlimited quality support via phone, email, web chat and (if required) remote access with all our software. It covers any problems you have with installing or using the software.
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All support is supplied by highly qualified data quality specialists and is available between 9am to 5pm Monday to Friday (Sydney time).
Contact and Support
Remote Support
Do you need help and would like us to access your computer? Call us to book in your remote support session.
Assist
Contact Us
Service and Account Help
Software Updates
With a software subscription you never have to worry about purchasing future upgrades as they are all included in your subscription. The software is always being updated to further enhance its features.
Service Status Page
For updates on Seltaris status and to subscribe to updates, please visit the GBG status page.
Missing Address Enquiries
If you find an address that you believe is missing from the Australian or New Zealand PAF, we can investigate the address further with the local postal authority.
My Account
Use Kleber or Express Capture?Â
Your My Account area provides information such as your profile details, notifications, subscription details, and usage information.
Software Subscription
We are so dedicated to giving great software and service that we do not require our users to be signed up to any long term contracts. When you purchase a software product everything required by the software is included with no extra costs.Â
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This includes the software and data file updates as well as unlimited support. When it’s time to renew, if you decide you would like to continue with the software and service, all you need to do is simply resubscribe. Otherwise you can end the subscription with no hassles.
Supported Products
We support the following products
Cloud services
Kleber
Correct Address+
Express Capture
Address Lists
Seltaris
Litmus
Desktop products
Twins
File Processing Command (FPC)
Rapid Addressing Tool
Batch Addressing Tool
Data Quality Objects (API)
Litmus
Pigeon Returns Management
Data Quality Objects (API)
Litmus
Other products
AVM
QX
Kleber
PafLink
Address Tune
