The ISO9001 standard is part of the larger ISO 9000 family of quality management standards, which together establish a comprehensive approach for organizations striving to achieve excellence in their operations. By implementing ISO9001, companies can demonstrate their commitment to quality, efficiency, and customer satisfaction.
The service is fully maintained for you by DataTools. DataTools Server Specialists will look after all server updates including security patches and data file updates without you or your IT team needing to worry about anything.
DataTools Shared Server Clusters contain a minimum of 20 large servers in the Amazon data centre located in Sydney. For increased reliability the servers are evenly split over 5 isolated Availability Zones connected through low-latency links.
DataTools follows a rigorous process to eliminate possible down time during updates. The process begins with the creation of a new “Pre-Release” server image – based on the current production image – that is isolated from the production servers.
The Intelligent Load Balancing Cluster Control automatically distributes and balances the incoming application traffic among all the servers running, improving the availability and scalability of the DataTools service.
DataTools Cloud is monitored constantly through automatic custom built health checks that check the vitals of the servers every 3 seconds. If a server is determined to be unhealthy it is automatically removed from the cluster and replaced by a new server image.
DataTools constantly monitors server traffic and performance to ensure the base cluster size is adequately handling the expected performance requirements with power in reserve. Pre-empting busy times of the day, week and year.
DataTools uses commercially reasonable efforts to make DataTools Cloud service available with an Annual Uptime Percentage of at least 99.9% during the Service Year. In the event DataTools Cloud service does not meet the Annual Uptime Percentage commitment, you will be eligible to receive a Service Credit.
In the extremely rare event where all 5 isolated Availability Zones in the AWS Sydney data centre were inoperable causing all DataTools servers to go offline. DataTools would enact its alternative AWS data centre disaster recovery plan.
DataTools understand that reliability is of the utmost importance. DataTools Cloud servers are housed at Amazon Web Services (AWS) state-of-the-art, highly-available data centre located in Sydney Australia.