Need help?

We are committed to helping customers get

the most from their software.

At DataTools we are dedicated to making sure that our customers get the most from their DataTools software. We back our commitment by including unlimited quality phone and email support with all our software. It covers any problems you have with installing or using the software.

All support is supplied locally in Australia by highly qualified data quality specialists and is available between 9am to 5pm AEST (GMT+10).

Lets Talk

Use the “Let’s Talk” option at the bottom right of any web page to chat with us.

If we’re not in the office – you can leave us a message and we will get back to you on the next business day.

Assist

Looking for walkthroughs or articles to help you work out your problem?

Click here to head over to our Assist area.

There is information on Kleber, Express Capture, DataTools Desktop products (Twins, RAT, BAT etc), PAFlink or Datablue products.

Contact Us

Looking for our phone number, email or contact us form?

Click here for our Contact Us information!

Software Updates

With a DataTools software subscription you never have to worry about purchasing future upgrades as they are all included in your annual subscription. The DataTools software is always being updated to further enhance its features.

DataTools also constantly add new features suggested by users that have been submitted via suggestions@datatools.com.au.

Software Subscription

We are so dedicated to giving great software and service that we do not require our users to be signed up to any long term contracts. When you purchase a DataTools Software product everything required by the software is included with no extra costs. This includes the software and data file updates as well as unlimited support. If after 12 months you decide you would like to continue with the software and service all you need to do is simply resubscribe. Otherwise you can end the subscription with no hassles.