Queensland Police
Table of Contents
At a Glance
The Queensland Police needed software that could verify phone numbers and email addresses in real time.
About Queensland Police
The Queensland Police is comprised of highly trained professionals who work tirelessly to maintain public safety, prevent crime, and uphold the rule of law. Through rigorous training, advanced technology, and community engagement, they strive to protect residents and visitors while fostering a secure environment.
Part of their commitment to advanced technology was the creation of their Mobile Capacity Centre (MCC). This initiative introduced mobile technology in frontline policing on the roads, for issuing tickets and notices to people who agreed to use an online service.
Part of their commitment to advanced technology was the creation of their Mobile Capacity Centre (MCC). This initiative introduced mobile technology in frontline policing on the roads, for issuing tickets and notices to people who agreed to use an online service.
The Challenge
QLD Police Service’s Mobile Capacity Centre needed help validating and verifying mobile numbers. They were working on a service that could send infringements and notices to the public.
This was a challenge because the numbers and email addresses submitted by people were in various or incorrect formats.
Additionally, being at the frontlines meant that they needed a service that could validate accurately and quickly.
This was a challenge because the numbers and email addresses submitted by people were in various or incorrect formats.
Additionally, being at the frontlines meant that they needed a service that could validate accurately and quickly.
The Process
This client started using our services in 2017. At this point, they were wrapping up the dissolution of a government agency and working on transferring ownership of Kleber to the main agency.
Kleber was being used to help with law enforcement efforts. Officers could issue infringements through the traditional post, or electronic means. Unfortunately, they were not meeting the target percentage for electronic use. If usage improved, they were hoping to roll out the program.
Before the end of 2017, they wanted to enhance their app and create a display where verified mobile numbers would also indicate the carrier. We helped them create this solution and let them know that if they would be interested in discovering a number’s carrier in real time, we could also help them develop that service.
Around mid-2018, we reconnected to discuss the rates of increased rollout.
In 2021, we discussed their experiences with Kleber. By this time, they had about 7,000 devices in use, with the government agreeing to roll it out to 5,000 additional devices over the next three years.
Kleber’s role was to help officers validate the email or phone number provided by civilians in real time. The person receiving the infringement notice can choose to get it electronically or through the post.
Of all the infringements sent out in that year, 60 percent were sent electronically, and the remaining 40 percent were sent through the post.
At this point, our contact said that Kleber had “lived up to expectations”, and that he “never gets any complaints about issues with it”. This was a new venture, and they were unsure about how much it would be used, but they did note that more than half of the infringements were sent this way.
Finally, we collaborated on new ways for users to view their reports and credit balances, as part of our commitment to providing an enhanced user experience.
Kleber was being used to help with law enforcement efforts. Officers could issue infringements through the traditional post, or electronic means. Unfortunately, they were not meeting the target percentage for electronic use. If usage improved, they were hoping to roll out the program.
Before the end of 2017, they wanted to enhance their app and create a display where verified mobile numbers would also indicate the carrier. We helped them create this solution and let them know that if they would be interested in discovering a number’s carrier in real time, we could also help them develop that service.
Around mid-2018, we reconnected to discuss the rates of increased rollout.
In 2021, we discussed their experiences with Kleber. By this time, they had about 7,000 devices in use, with the government agreeing to roll it out to 5,000 additional devices over the next three years.
Kleber’s role was to help officers validate the email or phone number provided by civilians in real time. The person receiving the infringement notice can choose to get it electronically or through the post.
Of all the infringements sent out in that year, 60 percent were sent electronically, and the remaining 40 percent were sent through the post.
At this point, our contact said that Kleber had “lived up to expectations”, and that he “never gets any complaints about issues with it”. This was a new venture, and they were unsure about how much it would be used, but they did note that more than half of the infringements were sent this way.
Finally, we collaborated on new ways for users to view their reports and credit balances, as part of our commitment to providing an enhanced user experience.
The Impact
QLD Police’s mobile app started off with only 700 users. We’re honoured to have been one of the reasons they could effectively scale up to 7,000. That’s a 900% increase!
Kleber’s main use in this scenario involved letting the police know that the contact information people provided was accurate. We helped make their mobile tech more reliable for police frontliners on the streets.
Kleber’s main use in this scenario involved letting the police know that the contact information people provided was accurate. We helped make their mobile tech more reliable for police frontliners on the streets.
Serving Legal Documents Efficiently
Officers are responsible for serving legal documents and notices. Kleber helped them ensure that these documents are delivered to the correct person and the correct address, maintaining the integrity of the legal process while serving the information needed in real time.
Data Management, Community Policing, and Public Safety
Aside from validating and verifying addresses, Kleber helped maintain the accuracy and consistency of sensitive information inside the police database. Our software helped prevent errors, duplicates, and rectify incomplete information. As a result, this improved the quality and reliability of the data used for various purposes in the pursuit of justice and maintenance of order.
