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Customer Service Role

JOB STATUS

Active

TEAM

Sales, Service & Support

LOCATION

Sydney, Australia

JOB TYPE

Casual

Customer Service Representative

Job Summary

Are you looking for a challenge with opportunities for growth?

We have openings suited to undergraduate students from all degree backgrounds to join our dynamic IT company on a casual basis. This 1-2 days a week position is perfect for a university student. The role offers an excellent opportunity to gain hands-on, corporate experience working in the IT industry while balancing your studies.

Your Role

Customer Service Role

As a Casual Customer Service consultant, your primary responsibility will be providing excellent customer service over the phone. Additionally, you will assist various departments with ad hoc tasks as needed, gaining exposure to different facets of our organisation.

Benefits:

  • Flexible working days/hours to suit your academic schedule.
  • Real work, so you get experience working with real clients.
  • Opportunity to develop corporate skills and gain industry experience working alongside experienced professionals.
  • Supportive and collaborative work environment.

Ideal Candidate

If you are eager to learn, enthusiastic about technology, and ready to contribute to our company, we encourage you to apply! We are looking for individuals who are currently pursuing an undergraduate degree and possess excellent communication and interpersonal skills. You should display a positive, solutions-focused mindset, have strong problem-solving abilities, and show great attention to detail. The ability to multi-task and work effectively within a team environment is essential, along with basic proficiency in using computers and standard office software.

Tools

  • Zendesk

    Use Zendesk to efficiently manage customer enquiries, streamline support workflows, and ensure timely, high-quality service across all channels.

Compensation Standards

Write product or system development code. Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies. Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency). Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.

What You'll Do

01

Handle incoming customer inquiries via phone, providing prompt and professional assistance.

02

Troubleshoot basic customer issues and escalate complex queries to the appropriate team.

03

Assist various departments with general administrative or operational tasks.

04

Maintain accurate records of customer interactions and updates in company systems.

05

Support team members in day-to-day activities to ensure smooth workflow.

You Shouldn't Apply If

  • You cannot handle stress and pressure.
  • You are married to your ideas and cannot take any supportive feedback.
  • You are not based in or around Sydney, Australia.

Think you're a fit? Apply Today

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