DataTools is transforming delivery operations for Australia’s leading pure-play online retailer for furniture and homewares.
Founded in 2011, Temple & Webster has become Australia’s leading online retailer for furniture and homewares. As the largest pure play online retailer in Australia, Temple & Webster offers over 200,000 products from hundreds of suppliers.
The brand remains committed to providing a seamless shopping experience. With a focus on quality, style, and exceptional customer service.
Before DataTools, Temple & Webster grappled with common eCommerce challenges, particularly around address accuracy. Parcels were often delivered to incorrect or unrecognised addresses due to customer input errors and inaccuracies. This led to an inaccurate database, resulting in costly returns, logistical inefficiencies, and delays for customers.
While the company had manual address verification processes, these consumed considerable time and labour-intensive resources, diverting focus from more strategic tasks. Couriers struggled with delivering items to the correct addresses, leading to returned parcels, additional costs, and a poor customer experience.
Temple & Webster conducted a thorough review and selected DataTools Kleber as their solution.While the company had manual address verification processes, these consumed considerable time and labour-intensive resources, diverting focus from more strategic tasks. Couriers struggled with delivering items to the correct addresses, leading to returned parcels, additional costs, and a poor customer experience.
“We chose DataTools after a thorough industry review because they emerged as the top performer. Their database offers superior accuracy compared to competitors, ensuring reliable customer address validation.
DataTools’ robust product stood out for its efficiency and precision, crucial for optimising our ecommerce operations.”
Since implementing DataTools Kleber, Temple & Webster have experienced significant improvements across their business:
First, DataTools Kleber’s address validation capabilities minimised Temple & Webster’s delivery and address issues. This, in turn, led to a substantial reduction in costly returns and missed deliveries, because they could give their courier accurate and reliable address information, right from the start.
Second, we helped reduce the time and resources spent on manual address verification. This saved heaps of Temple & Webster’s employee resources to focus on more strategic initiatives.
Thirdly, fewer delivery errors. Their customers are now reported to be enjoying a smoother, more reliable shopping experience. With DataTools Kleber’s quick lookup capabilities have streamlined the checkout process, reducing transaction times and improving the overall user experience.
“This has not only enhanced our operational efficiency but also boosted customer satisfaction.
As a result, we’ve achieved higher success rates in order fulfillment, which positively contributes to our overall customer experience and high NPS scores.”
Since investing in DataTools Kleber, Temple & Webster has successfully transformed their eCommerce operations.
The integration of DataTools Kleber has not only enhanced operational efficiency but also significantly improved the customer experience.
At DataTools, we’re proud to have played a role in helping Temple & Webster achieve their goals, and we’re confident that our solutions can do the same for other businesses facing similar challenges.
Unlimited Address & Email Validation. Free in your POS & Web store.
Exclusive to attendees of
Apparel21 Day 2024
Our aim at DataTools is to produce data quality software that can read and process data as easily as we do. Computers don’t intuitively do this, so we have developed advanced artificial intelligence (AI) models specifically tailored to understand the language of addresses.
Reading and understanding an address can seem quite simple, at least for humans. Let’s take this example.
With some basic knowledge of Australian addresses, it’s easy to identify the separate pieces that makeup the address, thus giving the address some meaning.
So, you might be saying “this doesn’t look that hard”– and you’d be right, at least for the above example. But true meaning doesn’t simply come from position or understanding words like AVENUE. True meanings also requires context.
With some basic knowledge of Australian addresses, it’s easy to identify the separate pieces that makeup the address, thus giving the address some meaning.
Using advanced artificial intelligence (AI) models, the Human Touch™ algorithms are continually learning addresses and every possible address format. This includes your usual address interpretation methodologies such as intelligent location awareness, fuzzy logic, phonetics, and bordering localities.
DataTools is able to deliver the most advanced address quality solution available. This means we deliver up to 10% fewer exceptions, with 10% fewer manual verifications for 10% better data.
Unlimited Address & Email Validation. Free in your POS & Web store.
Exclusive to attendees of
Apparel21 Day 2024
DataTools Cloud services are more consistent, predictable, and scalable than anyone else -and we can prove it.
By implementing ISO9001, companies can demonstrate their commitment to quality, efficiency, and customer satisfaction.
DataTools uses commercially reasonable efforts to make DataTools Cloud service available with an Annual Uptime Percentage of at least 99.9% during the Service Year.
Automatically distributes and balances the incoming application traffic among all the servers running, improving the availability and scalability of the DataTools service.
DataTools constantly monitors server traffic and performance to ensure the base cluster size is adequately handling the expected performance requirements with power in reserve.
In the extremely rare event where all isolated Availability Zones in the AWS Sydney data centre were inoperable. DataTools would enact its alternative AWS data centre disaster recovery plan.
Unlimited Address & Email Validation. Free in your POS & Web store.
Exclusive to attendees of
Apparel21 Day 2024
Since day one, we’ve believed that privacy and security are fundamental — especially when building software.
At DataTools, taking great responsibility is an integral part of our ethos. Which is why every product and service we create is designed with your data security in mind. It’s the kind of innovation we believe in.
Software that is engineered to the world’s highest information security standards.
Have complete confidence when discussing security compliance with enterprise organisations. Each time you use any DataTools product or service, we guarantee compliance that adheres to the world’s highest standards of information security (ISO/IEC 27001). With this type of assurance, you’ll never fall short or encounter compliance issues with enterprise customers again.
Save time on compliance checks by using third-party risk and attack surface management software Upguard. Remove the inefficiencies and manual work when assessing and monitoring us, so you can get started as fast as possible.
Gain instant access to DataTools Australia’s Shared Profile which contains our security rating, published security questionnaires, and any supporting documentation.
Get an accurate, up-to-date assessment of DataTools Australia’s security posture.
Save time on creating, sending, tracking, and reviewing DataTools’ security measures, and reduce operational overheads.
Customer data is never recorded by DataTools. Instances of the call for transaction recording is saved only in an unencryptable hashed version of the input data. This means we leave nothing to hack, nowhere to lose things, and no excuses to hide behind.
Unlimited Address & Email Validation. Free in your POS & Web store.
Exclusive to attendees of
Apparel21 Day 2024
For the most seamless delivery experiences and smooth operations throughout your supply chain, it’s important to to keep your customer data accurate from the moment it’s entered into your POS system.
DataTools Kleber works in real-time, automatically refining and correcting address entries as they’re made, right from the Apparel21 POS.
Unlimited Address & Email Validation. Free in your POS & Web store.
Exclusive to attendees of
Apparel21 Day 2024
DataTools Kleber Email Validation is designed to ensure your emails reach the right inboxes, every time.
Stay on top of your customer base by connecting with the correct email addresses of new and existing customers. Build a rich, strong email list by verifying every email address through DataTools Kleber.
Quickly identify email address discrepancies and spam traps before they’re flagged by your ISP (Internet Service Provider). With DataTools email validation, you can maintain relevance in customers’ inboxes and keep your communication channels alive and effective.
With an email list verified by a powerful validation tool, you’ll save on marketing spend by reducing the need for list cleanup and email resending, allowing your customer communications to be delivered seamlessly and on time.
“Gartner reports that companies lose an average of $15 million annually due to poor data quality, with inaccurate email addresses being a significant contributor to this loss.”
Unlimited Address & Email Validation. Free in your POS & Web store.
Exclusive to attendees of
Apparel21 Day 2024
DataTools Kleber address capture is designed to improve not only the quality of your address data but also the user experience by shortening data-entry time.
A fast and easy way for your customers to enter and validate their delivery addresses. With the power of DataTools’ ‘Human Touch’ logic, users can enter just a few keystrokes and, in milliseconds, receive high-quality suggestions in real time.
Starting with DataTools Kleber from the beginning, ensures smooth operations later in the fulfilment centre.
With address verification, you enhance reliability, reduce return costs, and achieve efficient, error-free deliveries. The result? Greater savings, a healthier bottom line, and most importantly, satisfied customers.
Capturing a clean, verified address is the first step in gathering accurate location data, ensuring your analytics identify the right locations of your customers. Achieve better-targeted marketing campaigns, more effective resource allocation, and enhanced business intelligence.
Unlimited Address & Email Validation. Free in your POS & Web store.
Exclusive to attendees of
Apparel21 Day 2024