Omneo

The Omneo CX Suite allows brands to finally connect all aspects of their brand experience together so that their best customers are able to create profiles, track transactions and interactions, earn incentives and pick up where they left off between visits online and in store.

It is a CRMCDP and Loyalty Program solution that emphasises the value of accurate Zero Party Data and solves for the WHY of customer data – rather than just HOW you collect it and WHAT you do with it.  Connected to a brand’s existing comms, service, ecommerce and retail experiences, Omneo solves many customer data quality and synchronization issues that have plagued retail brands since ecommerce became a thing.

Omneo has native Kleber capabilities to ensure all customer data like email, mobile and postal address are validated at the point of capture to ensure downstream experiences like ecommerce orders  or customer outreach goes off without a hitch.

Technologies

  • eCommerce – Shopify Plus, Magento, Salesforce Commerce Cloud, BigCommerce, CommerceTools
  • Comms – Emarsys, Klaviyo, MailChimp, Salesforce Marketing Cloud
  • Service – Zendesk, Gorgias
  • ERP/POS – Apparel21, RetailDirections, Cin7, Retail Express, Shopify POS

Industries

  • Omnichannel retail