Arkade is a customer experience (CX) agency specialising in discretionary retail. We work with brands who have a genuine appreciation of both their products and the people who use them.
Arkade’s STRATEGY and DESIGN team – helps brands understand the transition from product/marketing centric approaches to growth and success, to customer centric ones. By understanding the brand’s desired future state (goals), current capabilities and appetite for change we can create robust decision making frameworks and CX-lead initiative roadmaps that leverage all internal and external skills and experience.
Arkade’s BUILD team – builds, delivers and supports specific CX initiatives to market in line with set strategic objectives. It actively partners with other vendors and internal teams to deliver complex solutions that require multiple inputs in order to be delivered.